Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the SolaraX Renewables website, including pages, enquiry forms, quotation forms and other digital interactions through which you communicate with us.

SolaraX Renewables is a solar energy and EPC service provider based in Ahmedabad, Gujarat, India. We provide solar solutions for residential, commercial and industrial customers.

By submitting information to us through our website, you acknowledge that you have read this Privacy Policy and understand how your information may be handled for the purposes described below.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

2.1 Information You Provide

• Full name
• Email address
• Mobile or telephone number
• City
• State
• Pincode
• Type of solar project
• Electricity bill or electricity consumption information
• Project requirements and messages
• Information voluntarily provided during communication with us

2.2 Communication Information

If you contact us through phone, email, WhatsApp or another communication channel, we may retain information necessary to understand, respond to and manage your enquiry.

2.3 Technical Information

Our website or service providers may automatically process limited technical information such as IP address, browser type, device information, pages visited, approximate usage information and security-related information.

We only intend to collect information that is reasonably relevant to the purpose for which it is requested.

3. Why We Collect Your Information

We may use the information you provide for purposes including:

• Responding to your enquiry.
• Preparing or discussing a solar quotation.
• Understanding your electricity consumption and project needs.
• Estimating an appropriate solar system size.
• Arranging a site visit or technical discussion.
• Communicating about your requested services.
• Providing project-related information.
• Following up on an enquiry that you initiated.
• Improving our website and customer experience.
• Protecting the website against spam, abuse and fraudulent activity.
• Maintaining business, legal and operational records.
• Meeting applicable legal or regulatory requirements.

4. Electricity Bills and Project Information

If you provide an electricity bill or electricity-consumption information to us, we may use that information to understand your consumption pattern and prepare an indicative solar assessment or quotation.

Please provide only information that is necessary for the requested assessment. You should avoid sharing unrelated personal or confidential information appearing on documents supplied to us.

Any solar-generation, savings, system-size or payback estimate prepared from such information is subject to the assumptions and conditions described in our quotation and Disclaimer.

5. How We Use Your Contact Information

When you submit an enquiry, we may contact you using the details provided by you to discuss your requirement.

Communication may include phone calls, email, WhatsApp messages or other communication methods relevant to your enquiry.

We do not intend to use your contact details for unrelated purposes merely because you submitted an enquiry.

6. Website Security and reCAPTCHA

Our enquiry forms may use Google reCAPTCHA or similar security technology to distinguish genuine users from automated or abusive requests.

Such security services may process technical information according to their own privacy policies and terms. Their processing is separate from SolaraX Renewables' own handling of enquiry information.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies where required for website functionality, security, analytics or marketing.

Cookies may help us understand how visitors use our website and improve its performance and usability.

If third-party analytics, advertising or tracking services are enabled on the website, their own privacy policies may also apply.

8. Sharing of Information

SolaraX Renewables does not sell your personal information as a business practice.

Information may be shared with trusted service providers where reasonably necessary to operate our website, communicate with you, protect our systems, process enquiries or provide requested services.

Information may also be disclosed where required by applicable law, lawful government requests, court orders, regulatory requirements, fraud prevention or protection of our legal rights.

9. Third-Party Services

Our website may use third-party services such as hosting providers, email providers, analytics services, security services, mapping services, social-media platforms or communication platforms.

These third parties may process certain information according to their respective terms and privacy policies. We do not control the privacy practices of independent third-party services.

10. WhatsApp and Social Media

Our website may provide links to WhatsApp, Instagram, Facebook, LinkedIn or other social-media platforms.

When you choose to communicate with us through such platforms, the information exchanged may also be governed by the respective platform's terms and privacy policy.

SolaraX Renewables does not control how independent social-media platforms process information on their own systems.

11. Data Retention

We may retain enquiry, quotation and communication information for as long as reasonably necessary for the purpose for which it was collected, including customer support, quotation management, accounting, business records, dispute resolution and legal compliance.

When information is no longer reasonably required and there is no legal or operational reason to retain it, we may delete or securely dispose of it.

12. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, database, email system or internet transmission can be guaranteed to be completely secure. You should therefore avoid sending passwords, financial credentials, authentication codes or unrelated sensitive information through our enquiry forms.

13. Your Choices and Rights

Subject to applicable law, you may contact us to ask about personal information associated with your enquiry and may request correction of inaccurate information.

You may also ask us about the purpose for which information is being processed or raise a privacy-related concern.

Certain requests may require verification of your identity before we can act on them.

14. Children's Privacy

Our website and solar EPC services are intended for individuals and businesses capable of entering into lawful commercial arrangements. We do not knowingly request personal information from children for independent commercial purposes.

15. External Websites

Our website may contain links to websites operated by third parties. Visiting an external website is your choice, and the privacy practices of that website are governed by its own policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technology, legal requirements or data practices change.

The updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us About Privacy